Change of Mind 

For weight-loss treatments and other dispensed medicines, we can’t accept returns or exchanges for change-of-mind once dispensed, shipped or opened, for health and safety reasons. (We do not resupply returned medicines.) Therapeutic Goods Administration (TGA) 

Damaged, Faulty, or Incorrect Items 

• Shipping damage/incorrect item received: Contact us within 7 days of delivery with your order number and photos. We’ll offer a replacement or refund and provide a prepaid return label if a return is required. This reporting window doesn’t limit your ACL rights for faults discovered later.  

• Faulty product: If a product is faulty, contact us as soon as possible. 

• Major problem: You choose a refund or replacement. 

• Minor problem: We will replace it within a reasonable time. 
  We handle remedies directly; we may liaise with the manufacturer, but you won’t be required to 

Medicines handling 

For safety, we may verify issues using photos, batch/lot numbers and packaging details. Where appropriate, we’ll advise safe disposal rather than asking you to return medicines. Therapeutic Goods Administration (TGA) 

Returns process 

1. Email [email protected] with your order number and issue details (photos where possible). 

1. We’ll confirm your remedy and provide a prepaid label or pickup if a return is needed. 

1. Once approved (and any return received, if applicable), we issue refunds within 2 business days; banks may take 5–10 business days to show funds. Google Help 

Costs 

• Our error/faulty goods: Chemist2U covers all return shipping. 

• Change-of-mind: Not accepted for dispensed medicines. 

Contact 

Chemist2U Customer Support 

Email: [email protected] 

Phone: 1300 223 232 

Postal: Work Club Bay 5 – 7 North, Suite 10, 2 Locomotive Street, South Eveleigh