Change of Mind 

For health and safety reasons, we cannot accept returns or exchanges for change of mind on our weight loss treatments once they have been dispensed, shipped, or opened. 

Damaged, Faulty, or Incorrect Items 

If your order arrives damaged or incorrect, we will provide a replacement, free of charge.  

If your treatment is faulty, we will provide a replacement, free of charge.  The faulty product will be returned directly to the Manufacturer. 

• Please contact us no later than 2 days of receiving your order to organise your return and so we can guide you on the next steps. 

• Provide your order number and, where possible, photographic evidence of the issue. 

• Damage (ie superficial damage to packaging) will be returned to the pharmacy. Our Customer Service team will be able to guide you through this and determine best course of action. 

Refunds 

Refunds will be processed using the original payment method once the returned item is received and inspected (where applicable). Depending on your payment provider, refunds may take 5–10 business days to appear in your account. 

How to Request a Return 

To request a return, please contact our customer service team at: [email protected] 

Please include your order number and details of the issue so we can assist you as quickly as possible.