Frequently Asked Questions

     About Us

Why Chemist2U?

Online pharmacy Chemist2U was created with the primary aim of helping Australians have their medicine delivered quickly and easily. Our service offers a level of convenience never seen before, saving customers crucial time and energy.

For many Australians, going to the pharmacy can be inconvenient or unsafe, and we aim to remove that burden. Our online pharmacy app and website are simple platforms that allow users to immediately order what they need at the click of a button.

If you are a repeat prescription user, we can keep you on track by storing your medical profile and reminding you when you require a refill.

All Concession and Safety Net discounts are available

All Concession card and Safety Net card discounts are available on Chemist2U.

Order PBS medication on Chemist2U with a valid concession card and pay $7.30 per script.  

Or $0 if you have a Safety Net card. 

Find out more.

How do I know if Chemist2U is available in my area?

Chemist2U operates in all capital cities and major regional areas across Australia.

To find out whether Chemist2U can deliver to you, type in your address here.

How does Chemist2U work?

Once you have downloaded our online pharmacy app or visited our website, you enter your delivery address and start browsing the various categories of pharmacy medication and other products, adding what you need to your cart.

If you require prescription medication delivered, simply upload a photo or scan of your script which will be processed by one of our partner pharmacies. Once a script has been approved, you will be notified and you can then review the order and make final payment.

Once your order is placed, your delivery window is confirmed.

With paper prescription orders, we are required to first collect your script and return it to the dispensing pharmacy before delivering your medication, along with your copy of the original script and any repeats.

If there are any issues with your order, our customer service team are available.

Please note that Ozempic and Mounjaro are delivered (in an insulated box) via Express Post and we cannot accept paper scripts. Allow 5-7 business days for delivery.

 

How simple is Chemist2U to use?

Chemist2U is very simple to use and like many online shopping platforms where you can add products to your cart and checkout using your address and card details. If you are ordering a prescription, you can simply take a photo of your prescription which, once submitted, is quickly approved by a pharmacist.

After ordering, you will receive SMS updates to confirm everything is in order and on track. If at any time there are issues or you need help, our customer service team are available via phone, email or chat.

What are the benefits of Chemist2U over traditional pharmacy services?

At Chemist2U, our goal is to allow Australians to access the medicine they need without the hassle of waiting in queues at the pharmacy.

Chemist2U provides a simple and efficient alternative to ordering by phone, hand-delivering your script to the pharmacy and then often waiting days for your medication to arrive. Within a few minutes, you can place your order from your device and it will be delivered straight from the chemist to you. Same-day, or next-day, subject to the time of your order.

Note: A minority of products (inc. Ozempic and Mounjaro) are delivered (in an insulated box) via Express Post. Allow 5-7 business days for delivery. 

Chemist2U’s Pharmacy & Customer Care team are available to provide general advice about your medication and assist you with orders if required.  Contact them here.

      Products

What type of medicine can I buy from Chemist2U?

Chemist2U offers  script medications and the majority of over-the-counter medications found in a typical, physical pharmacy.

To order over-the-counter medications simply browse the catalogue and “add to cart”.

The majority of script medications, other than Schedule 8 medications, are available for dispensing and same day delivery from our network of local pharmacies. The exception, is a small minority of medications (eg. Ozempic and Mounjarno) that are delivered via Australia Post and you should allow 5-7 business days for delivery.

To order prescription medications you will need a valid eScript or paper prescription. 

Can I get over-the-counter & prescription medicine at Chemist2U?

Yes, you can order both over-the-counter items as well as prescription medications via the Chemist2U app or website.

What if I cannot find the product I am looking for?

If you can’t find the item you’re looking for, contact our customer service team using the the web chat icon (bottom right of your screen) and they will help you find a suitable alternative.

Are my items shipped from Chemist2U?

Orders on Chemist2U are filled by a partner pharmacy in your local area and we take care of delivery. 

Does Chemist2U charge more than a regular pharmacy?

No. All prescription pricing is based on the Pharmaceutical Benefits Scheme’s (PBS) Dispensed Price for Maximum Quantity (DMPQ) – which provides a saving of between $5 to $6 for each prescription order, versus the PBS General Patient Charge.

Concession card holders pay the concession price per PBS script and receive their Safety Net benefits.

      Ozempic

Does Chemist2U have supply of Ozempic?

Supply of Ozempic is extremely limited at the moment. But we continue to monitor stock availability across our 600+ partner pharmacies.

If you Order Delivery (unpaid) you will be added to the wait list and notified when stock is available.

Note that you need an eScript to order Ozempic. 

How will my Ozempic be shipped?

Your Ozempic will be shipped via Express Post and in accordance with the manufacturer's guidelines ie. the Ozempic pen can be kept up to 6 weeks (42 days) at room temperature (not above 30°C). 

To ensure that room temperature is maintained, we ship the medication in an insulated box with a cold pack inside. That way, your medication will arrive in perfect condition, so you don’t have to worry. 

The delivery  fee is $20 ($30 if rural and remote) and you should allow 5-7 business days for delivery. 

Why does Chemist2U not accept paper scripts for Ozempic?

It is a legislative requirement that paper prescriptions are delivered back to the pharmacy prior to dispensing.

With Chemist2U sourcing supply of Ozempic nationally it is not practical to deliver the paper script to the dispensing pharmacy prior to dispensing.

Of course, this is not an issue with eScripts and we recommend that customers ask for these from their doctor.

Is Chemist2U accepting new orders for Ozempic?

Right now, if you have an eScript, you can place an order for Ozempic (without payment) and you will be added to the wait list. We will then notify you when stock is available so you may pay and complete your order. 

By ordering now (without payment) you are not committing to completing and paying for the order when stock becomes available, and your prescription remains valid to be used elsewhere. 

Order now (unpaid) to go on wait list.

Note that we cannot accept a paper script for Ozempic orders.

What is the status of my existing Chemist2U order for Ozempic?

Paid orders:   

We are making every effort to source supply from our network of 600+ pharmacies and we will notify you immediately when we are able to fulfill your order. 

We appreciate your patience whilst we do our very best to fulfill orders from the limited supply available.  If you do not wish to wait, your prescription remains valid to use elsewhere and you may cancel your Chemist2U order, with a full refund.

To request cancellation, please send your Order ID using our chat service here.  

 

Unpaid orders: 

Customers that have submitted an unpaid order are on a wait list and will be sent a message when stock becomes available so they may complete their order.

In the meantime, their prescription remains valid and can be used elsewhere.

Why is same-day delivery not available with Ozempic?

Due to the supply shortage, it is often the case your local pharmacy is out of stock of Ozempic. Which is why we source Ozempic from right across our national pharmacy network.  

This means your Ozempic will likely come from a pharmacy outside of your local/same-day-delivery area and will instead be shipped via Express Post. 

How long does shipment take with AusPost?

Ozempic orders are shipped Monday to Thursday and the shipping time is subject to your location:

  • Capital cities and major regional centres - 1 business day
  • Regional - 2 business days
  • Rural and remote - 3 to 4 business days (these orders are only shipped on Mondays)

Will I be able to track my shipment?

Yes. You will receive a message with a tracking link when your order is ready to be shipped.

Do I need to be home to receive my Ozempic order?

We recommend that you are home to receive your Ozempic order.

If you are not home, your order will be delivered to your local Licensed Post Office  from where you should collect it at your earliest convenience. 

Why is Free Delivery promo code not valid?

The Free Delivery promo code is not valid with Ozempic and other medications delivered via Express Post. 

This promo code is only for new customers using our same day and next business day courier service.

What other information is available about national supply of Ozempic?

You can read the TGA’s advice about the national supply here.

 

      Mounjaro

Does Chemist2U have supply of Mounjaro?

Supply of Mounjaro is limited nationally  but Chemist2U is well placed to secure available supply via its network of 600+ partner pharmacies.

If you order delivery of Mounjaro, you will only be asked for payment once stock is secured for your order.  Any delays will be communicated via SMS.

Note that you need an eScript to order Mounjarno. 

How will my Mounjaro be shipped?

Your Mounjaro will be shipped via Express Post and in accordance with the manufacturer’s guidelines ie. the Mounjaro vial can be kept up to 21 days at room temperature (below 30°C). 

To ensure that room temperature is maintained, we ship the medication in an insulated box with a cold pack inside. That way, your medication will arrive in perfect condition, so you don’t have to worry. 

The delivery  fee is $20 ($30 if rural and remote) and you should allow 5-7 business days for delivery. 

Why does Chemist2U not accept paper scripts for Mounjaro?

It is a legislative requirement that paper prescriptions are delivered back to the pharmacy prior to dispensing.

With Chemist2U sourcing supply of Mounjaro nationally it is not practical to deliver the paper script to the dispensing pharmacy prior to dispensing.

Of course, this is not an issue with eScripts and we recommend that customers ask for these from their doctor.

Is Chemist2U accepting new orders for Mounjaro?

Yes. If you have an eScript, place an order and you will receive a request for payment as soon as stock is secured for your order.

Note that we cannot accept a paper script for Mounjaro orders.

Why is same-day delivery not available with Mounjaro?

Due to the limited supply nationally, it is often the case your local pharmacy is out, or low on stock of Mounjaro. Which is why we source Mounjaro from right across our national pharmacy network.  

This means your Mounjaro will likely come from a pharmacy outside of your local/same-day-delivery area and will instead be shipped by AusPost. 

How long does shipment take with AusPost?

Orders are shipped Monday to Thursday and the shipping time is subject to your location:

  • Capital cities and major regional centres - 1 business day
  • Regional - 2 business days
  • Rural and remote - 3 to 4 business days (these orders are only shipped on Mondays)

Will I be able to track my shipment?

Yes. You will receive a message with a tracking link when your order is ready to be shipped.

Do I need to be home to receive my Mounjaro order?

We recommend that you are home to receive your Mounjaro order.

If you are not home, your order will be delivered to your local Licensed Post Office  from where you should collect it at your earliest convenience. 

Why is Free Delivery promo code not valid?

The Free Delivery promo code is not valid with medications delivered via Australia Post. 

This promo code is only for new customers using our same day and next business day courier service.

   Prescriptions

How do I order my prescription online when my doctor has given me a paper script?

We allow you to upload a photo or scan of your paper script (or a screenshot of your electronic prescriptions).

Once your prescription has been validated, you will receive a notification to review your order and make final payment prior to delivery.

One difference with paper scripts is the legal requirement for them to be returned to the dispensing pharmacy. Chemist2U takes care of this via a dedicated courier and a Paper Script Collection & Return Fee of $13.95 applies. 

If yours is a paper script, your repeats will be delivered to you with your medication.

Please note that we cannot accept paper scripts for Ozempic and Mounjaro.

What is an eScript and what if I have one?

eScripts, also known as electronic prescriptions, are a type of prescription that is generated, stored, and transmitted electronically. eScripts are a convenient way to get prescription medicines without having to worry about losing the paper script you usually get from your GP. eScripts can be easily accessed through your smartphone or email, and are sent to you in the form of a unique QR code (also called a ‘token’).

Chemist2U can deliver your eScript prescriptions (excluding Schedule 8 medications) straight from the chemist to you.

Is discount pricing available for concession card holders?

Yes. You just need to upload a photo of your concession card to access the discount prices.

What is a Paper Script Collection & Return Fee?

Due to a recent change in legislation, dispensing from a photo of a prescription is no longer allowed.  With paper prescriptions, therefore, it is now a legal requirement that they are delivered back to the pharmacy prior to dispensing.

Chemist2U takes care of this via a dedicated courier that collects the customer's paper script and delivers it back to their local, Chemist2U partner pharmacy. A Paper Script Collection & Return Fee of up to $13.95 is charged for this service.

Please note that we cannot accept paper scripts for Ozempic and Mounjaro.

There is no Script Collection & Return Fee with electronic prescriptions! 

All medicines can be dispensed via electronic prescriptions. These electronic prescriptions do not require collection and therefore the Script Collection and Return fee does not apply.    

Just ask your doctor to email, or SMS, your electronic prescription.  

Does Chemist2U take repeats into account?

Yes, with paper prescriptions your repeat prescription will be printed at the pharmacy and sent back with your medication. (This should be attached with the customer copy of the original script to enable you to reorder.)

With electronic prescriptions, repeats are issued via SMS or email.  A convenient and increasingly popular option!

 

Does Chemist2U charge more for prescriptions?

All of our online prescription pricing is based on the Pharmaceutical Benefits Scheme’s (PBS) Dispensed Price for Maximum Quantity (DMPQ) – which provides a saving of between $5 to $6 for each prescription order, versus the PBS General Patient Charge.

Help

Can I make an order for someone else if they need my help or are in my care?

Yes, if you are ordering for someone outside your household, enter their address as the delivery address and upload an image of their prescription.  If this is a paper prescription, it will need to be collected from the recipient so that it can be taken to the dispensing pharmacy.

When ordering prescription medication you will also create a medical profile for the recipient.  A medical profile includes important information for the dispensing pharmacist, regarding allergies, other medications etc.

Who do I contact if I have an issue with my order?

You can contact our customer service team using the web chat icon (bottom right of this page).

 Delivery

What is the cost of delivery?

Delivery is free of charge with orders of $75+, or those that include three or more prescriptions. 

If you are new to Chemist2U, your first delivery comes with free delivery. Just  claim a delivery code using the form on this page.

Otherwise, we charge just $11.95 ($9.95 for concession card holders).  Or $13.95 for delivery of over-the-counter orders less than $30.

Note:

  • with  paper script orders we are required to collect the script before filling the order and an additional fee of $13.95 applies
  • a minority of products (inc. Ozempic and Mounjaro) are delivered in an insulated box via Express Post. Cost is $20 ($30 if rural and remote). Allow 5-7 business days for delivery.

Do concession card holders get FREE Delivery?

Yes. New concession card customers can enjoy free delivery with their first order. Just claim a free delivery code using the form on this page. (Please note that orders shipped via Express Post, including Ozempic and Mounjaro, are excluded from this offer.)

Concession card holders also get free delivery with orders of three or more prescription medications (plus access to concession card discounts for their prescription medication).

Otherwise, concession card holders are charged $9.95 for delivery, rather than the standard $11.95 delivery charge. Or $13.95 for over-the-counter product orders of less than $30.

How long does it take for my order to arrive?

We deliver the majority of orders same day, or next business day, subject to the time of day the order is paid.

Once your order is  submitted you will receive a payment request. When your payment is received your specific delivery window will then be confirmed.

The exception is a small minority of medications that are delivered via Australia Post (eg. Ozempic and Mounjarno) and you should allow 5-7 business days for delivery.

Do I have to be home to receive my Chemist2U order?

Of course, it is important the person who made the order receives their medicine or prescription.

But if you are not available, you can nominate an adult to receive the delivery, or provide your authority to leave it somewhere safe.

Does the Chemist2U app offer same day delivery?

We deliver the majority of orders same day, or next business day, subject to the time of day the order is paid.

Once your order is  submitted you will receive a payment request. When your payment is received your specific delivery window will then be confirmed.

The exception is a small minority of medications that are delivered via Australia Post (eg. Ozempic and Mounjarno) and you should allow 5-7 business days for delivery.

Do you offer contact free delivery?

Contact free delivery is standard with our courier partners. But if you have any specific delivery requests you can add these notes to your order.

Contact Us

For assistance with you order please click the chat ‘bubble’ at the bottom right of the screen.

Alternatively, you can email [email protected]

Our customer service team will be happy to assist with your enquiry and are available seven days per week, 9am to 9pm (SYD).