Ozempic Frequently Asked Questions
Here are answers to the most popular questions about Ozempic.
Does Chemist2U have supply of Ozempic?
Supply of Ozempic is extremely limited at the moment. But we continue to monitor stock availability across our 600+ partner pharmacies.
If you Order Delivery (unpaid) you will be added to the wait list and notified when stock is available.
Note that you need an eScript to order Ozempic.
How will my Ozempic be shipped?
Your Ozempic will be shipped in accordance with the manufacturer’s guidelines ie. the Ozempic pen can be kept up to 6 weeks (42 days) at room temperature (not above 30°C).
To ensure that room temperature is maintained, we ship the medication in an insulated box with a cold pack inside. That way, your medication will arrive in perfect condition, so you don’t have to worry.
Why does Chemist2U not accept paper scripts for Ozempic?
It is a legislative requirement that paper prescriptions are delivered back to the pharmacy prior to dispensing.
With Chemist2U sourcing supply of Ozempic nationally it is not practical to deliver the paper script to the dispensing pharmacy prior to dispensing.
Of course, this is not an issue with eScripts and we recommend that customers ask for these from their doctor.
Is Chemist2U accepting new orders for Ozempic?
Right now, if you have an eScript, you can place an order for Ozempic (without payment) and you will be added to the wait list. We will then notify you when stock is available so you may pay and complete your order.
By ordering now (without payment) you are not committing to completing and paying for the order when stock becomes available, and your prescription remains valid to be used elsewhere.
Order now (unpaid) to go on wait list.
Note that we cannot accept a paper script for Ozempic orders.
What is the status of my existing Chemist2U order for Ozempic?
Paid orders:
We are making every effort to source supply from our network of 600+ pharmacies and we will notify you immediately when we are able to fulfill your order.
We appreciate your patience whilst we do our very best to fulfill orders from the limited supply available. If you do not wish to wait, your prescription remains valid to use elsewhere and you may cancel your Chemist2U order, with a full refund.
To request cancellation, please send your Order ID using our chat service here.
Unpaid orders:
Customers that have submitted an unpaid order are on a wait list and will be sent a message when stock becomes available so they may complete their order.
In the meantime, their prescription remains valid and can be used elsewhere.
When will Chemist2U have more Ozempic?
There is insufficient supply to meet the current demand for Ozempic. Future supply remains uncertain and we cannot therefore confirm when we will have enough Ozempic to fulfill orders ‘on demand’ in our usual way.
Why is same-day delivery not available with Ozempic?
Due to the supply shortage, it is often the case your local pharmacy is out of stock of Ozempic. Which is why we source Ozempic from right across our national pharmacy network.
This means your Ozempic will likely come from a pharmacy outside of your local/same-day-delivery area and will instead be shipped by AusPost.
How long does shipment take with AusPost?
Ozempic orders are shipped Monday to Thursday and the shipping time is subject to your location:
- Capital cities and major regional centres – 1 business day
- Regional – 2 business days
- Rural and remote – 3 to 4 business days (these orders are only shipped on Mondays)
Will I be able to track my shipment?
Yes. You will receive a message with a tracking link when your order is ready to be shipped.
Do I need to be home to receive my Ozempic order?
We recommend that you are home to receive your Ozempic order.
If you are not home, your order will be delivered to your local Licensed Post Office from where you should collect it at your earliest convenience.
Why is Free Delivery promo code not valid?
The Free Delivery promo code is not valid with Ozempic and other medications delivered via Australia Post.
This promo code is only for new customers using our same day and next business day courier service.
What other information is available about the national supply shortage?
You can read the TGA’s advice about the national shortage here.